The Social Enterprise

Reach out to your customers, listen to what they are saying, what they are searching for and connect with them. Provide solutions to their challenges.

Build Customer Social Profiles of the employees within your customers' organisations and of your consumers. Learn about their likes and dislikes through social media and interaction.

Leverage Cloud Computing and Solutions that enables you to move away from transactional email exchanges and opens up innovation and intrapreneurship by interacting through an array of discussion groups. Build a Corporate Social Network.

Encourage collaboration by sharing ideas, files, pictures and videos. Learn about customer issues and challenges and work together to explore and deliver solutions.

Use social sites like Facebook and Twitter not only to offer comment but also to listen. Provide a unique experience everytime and turn loyal customers into fans and advocates.Build a Customer Social Network

Social media is not just for organisations that deal with consumers. Organisations with even the simplest of strategies can understand more about the market you operate in.

Cloudforce London 2010

We had a great day at Cloudforce London 2010. So much so we wanted to share the videos with you.

There are many bite sized videos for you to watch. To view them, run your mouse accross the start of the video and the menu will be shown.

Chatter from Salesforce.com

Download the datasheet for Chatter- Collaboration Cloud

Salesforce Chatter is a brand-new way to collaborate with people at work. Where the status of important projects and deals are automatically pushed to you — so you're always in the loop.

• Share securely and collaborate instantly
• Stay on top of what matters most
• Gain insight and make smarter decisions

Everything you need to collaborate at work

With Chatter, it’s easy to work together and know everything that's happening in your company. Updates on people, groups, documents, and your application data come straight to you in your real-time feeds

One Day Quick Win for Chatter

Get up and running with Chatter in just one day -

Customer Relationship Management for Small and Medium Businesses

There is a common view that customer relationship management (CRM) is a software product used to hold information about your customers and prospects, an advanced contact management system.

CRM is far more than this. It is the way in which your company interacts and communicates with the market place.

Turn Spreadsheets Into Applications

If you are running your business on an ever increasing number of spreadsheets then it is probably time to consider turning these into applications. . .